Returns & Refunds Policy
At Furto, we want you to be completely satisfied with your purchase. Furto is a trading name of MILO AND MAX UK LTD (Company No. 15655624).
30-Day Return Window
You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
Who Pays for Return Shipping
Return shipping is not free. If you change your mind or no longer want an item, you must return it to us at your own expense.
You arrange and pay for the return postage yourself. We do not provide a free return label, and we do not deduct a return shipping charge from your refund, because you pay the carrier directly at the time you post the item.
| Reason for return | Who pays for return shipping |
|---|---|
| Change of mind or unwanted item | You pay. The item must be returned at your own expense and the return postage is not refunded. |
| Faulty, damaged or incorrect item | Furto pays. We cover the cost of returning the item to us. |
We recommend sending returns using a tracked service and keeping your proof of postage. Until the parcel reaches us it remains your responsibility.
How to Start a Return
To start a return, please contact us at help@furto.co.uk. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns must be sent to our registered business address:
MILO AND MAX UK LTD
7 Welford Road
Manchester
M8 4NZ
United Kingdom
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we cover the cost of the return.
Exchanges
We do not offer direct exchanges. If you would like a different size, colour or item, please return the original item for a refund in line with this policy and place a separate order for the item you want.
Refunds
We will notify you once we have received and inspected your return to let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at help@furto.co.uk.