Returns & Refunds Policy

At Furto, we want you to be completely satisfied with your purchase. Furto is a trading name of MILO AND MAX UK LTD (Company No. 15655624).

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 

How to Start a Return

To start a return, please contact us at help@furto.co.uk.

Important: Please note that returns must be sent to our registered business address:

MILO AND MAX UK LTD > 7 Welford Road, Manchester, M8 4NZ, United Kingdom

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at help@furto.co.uk.