Premium Pet Accessories Delivered Across Uk

Privacy policy

Privacy Policy

Last Updated: April 6, 2026

This Privacy Policy describes how Furto, a trading name of MILO AND MAX UK LTD (the "Site", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.furto.co.uk. MILO AND MAX UK LTD (Company No. 15655624) is the data controller for the information processed through this Site.

1. Information We Collect

To provide our services and fulfill orders, we collect:

  • Contact Details: Name, shipping address, billing address, phone number, and email.

  • Order Information: Items purchased, payment confirmation (processed securely via Shopify), and transaction history.

  • Technical Data: IP address and device information collected via cookies to improve your shopping experience.

2. How We Use Your Information

We use your data strictly to:

  • Fulfill and ship your orders from our UK facilities.

  • Communicate updates regarding your purchase or returns.

  • Comply with UK legal and tax obligations.

  • Detect and prevent fraudulent activity to protect our customers.

3. Third-Party Sharing

We only share information with essential service providers who help us run our business, such as:

  • Shopify (our ecommerce platform).

  • Payment Processors (to securely handle transactions).

  • Courier Services (to deliver your goods to your UK address).

4. Your Rights (UK GDPR)

Under the UK GDPR and the Data (Use and Access) Act 2025, you have the right to access, correct, or delete your personal data. You may also object to processing or request data portability. To exercise these rights, please contact us using the details below.

5. Security and Retention

We retain your personal information only for as long as necessary to provide you with our services and as required by UK law (e.g., for tax reporting). We implement industry-standard security measures to protect your data at our registered office and on our digital platforms.

6. Complaints

If you have a complaint about how we handle your data, please contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

7. Contact Us

For any questions regarding your privacy or to exercise your data rights, please contact our Data Protection Officer:

MILO AND MAX UK LTD Trading as: Furto

Email: help@furto.co.uk

Address: 7 Welford Road, Manchester, M8 4NZ, United Kingdom

Company Number: 15655624