Refund policy
Furto is a trading name of MILO AND MAX UK LTD, registered in England & Wales, company number 15655624. Registered office: 7 Welford Road, Manchester, M8 4NZ, United Kingdom.
30-day returns
You can return any item within 30 days of receiving it. This is longer than the 14-day cancellation period you are entitled to under UK law. To be eligible, the item should be unused, in the condition you received it, with any tags and its original packaging. You will need your order number or proof of purchase.
How to start a return
- Email help@furto.co.uk with your order number and the item you want to return.
- We will reply within 24 hours on working days to confirm your return.
- Post the item to: MILO AND MAX UK LTD, 7 Welford Road, Manchester, M8 4NZ, United Kingdom.
We recommend a tracked postal service and keeping your proof of postage.
Who pays for return postage
| Reason for return | Who pays return postage |
|---|---|
| Change of mind or unwanted item | You pay the cost of posting the item back to us. |
| Faulty, damaged or incorrect item | We pay. Contact us and we will cover or reimburse the return postage. |
Refunds
Once we receive your return we will inspect it and email you to confirm your refund. Refunds are made to your original payment method within 10 working days of us receiving the item, and no later than 14 days. If you return your whole order within 14 days of delivery, we will also refund the standard delivery charge you paid. Your bank may take a few extra days to show the refund.
If an item is returned used or damaged in a way that goes beyond what is needed to inspect it, we may reduce the refund to reflect the loss in value, as permitted by law.
Faulty, damaged or incorrect items
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email help@furto.co.uk with your order number and a photo, and we will arrange a replacement or full refund. This does not affect your statutory rights under the Consumer Rights Act 2015.
Exchanges
We do not offer direct exchanges. If you need a different size or colour, please return the original item for a refund and place a new order.
Contact
Email: help@furto.co.uk
Phone: 0800 122 3921
Monday to Friday, 8am to 5pm (UK time)