Terms of service
Last updated: 4 October 2026
1. About us
www.furto.co.uk is operated by Furto, a trading name of MILO AND MAX UK LTD, a company registered in England & Wales under company number 15655624. Our registered office is 7 Welford Road, Manchester, M8 4NZ, United Kingdom.
Email: help@furto.co.uk · Phone: 0800 122 3921 (Monday to Friday, 8am to 5pm UK time)
In these terms, "we", "us" and "our" mean MILO AND MAX UK LTD trading as Furto. "You" means the person buying from or using this website.
2. These terms
These terms apply to every order placed on this website and to your use of the website. Please read them before placing an order. By placing an order you agree to these terms. They do not affect your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
3. Who can order
You must be at least 18 years old to place an order. We deliver to addresses in the United Kingdom only.
4. Our products
We sell dog collars, leads and matching collar and lead sets. Some ranges are made for us and sold under the Furto brand. Other ranges are manufactured by Everking and are sold under the Everking brand name. Every order on this website is sold, dispatched and supported by MILO AND MAX UK LTD.
We take care to describe and photograph our products accurately. Colours may look slightly different depending on your screen. Sizes and measurements are shown on each product page and in our size guides.
5. Prices and payment
All prices are in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown before you pay and are set out in our Shipping Policy. Payment is taken when you place your order. We accept the payment methods shown at checkout.
If we make an obvious pricing error, we will contact you before dispatch and you may either confirm the order at the correct price or cancel it for a full refund.
6. How the contract is formed
After you place an order we will email you an order confirmation. A contract between you and us is formed when we dispatch your order and send a dispatch confirmation. We may decline an order, for example if an item is unavailable or we suspect fraud. If we do, we will tell you and refund any payment in full.
7. Delivery
We aim to dispatch orders within 1 working day, and most UK orders arrive within 1 to 2 working days. Full details are in our Shipping Policy. Risk in the goods passes to you when they are delivered to you or to someone you nominate.
8. Your right to cancel and return
Under UK law you have the right to cancel your order within 14 days of receiving it, without giving a reason. We go further and allow returns within 30 days of you receiving your item. How to return an item, who pays for return postage and how refunds are made are set out in our Returns & Refunds Policy.
9. Faulty or incorrect items
We are required by law to supply goods that are of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged or not as described, please contact us at help@furto.co.uk. You are entitled to the remedies available under the Consumer Rights Act 2015, which may include a repair, replacement or refund. We pay the cost of returning faulty, damaged or incorrect items.
10. Safe use of our products
Please choose the correct size using our size guide, check collars and leads regularly for wear, and do not leave a dog unattended while wearing a collar or lead attached to anything. Stop using an item if it shows signs of damage.
11. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights. We are not liable for business losses, as our products are for domestic and private use.
12. Using this website
You must not misuse this website, including by introducing viruses or malicious code, attempting to gain unauthorised access, or copying content for commercial use without our permission. All content on this website, including text and photographs, belongs to us or our licensors.
13. Your personal information
We use your personal information as described in our Privacy Policy.
14. Changes to these terms
We may update these terms from time to time. The version in force when you place your order will apply to that order.
15. Complaints and governing law
If you have a complaint, please email help@furto.co.uk and we will aim to respond within 24 hours on working days. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home nation.